Privacy Policy — q786 Gaming Platform

This Privacy Policy applies to all users of q786 — accessible at q786.onl — and covers the collection, use, storage and protection of personal data when you register an account, make deposits or withdrawals in PKR, play Casino games, place sports bets, or interact with any part of the q786 platform.

When we say "personal data" we mean any information that can be used to identify you directly or indirectly — your name, contact details, payment information, account activity, device data and so on. We take our responsibility for this information seriously, and this policy is written in plain language so you know exactly where you stand.

By creating a q786 account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. If you have questions about anything in this document, please contact us at [email protected] before proceeding.

q786 collects personal data in three main ways — information you provide directly, information generated automatically through your use of the platform, and information received from third-party payment and verification services.

Information you provide directly:

• Full name, date of birth and residential address provided at registration.
• Email address and mobile phone number used for account contact and verification.
• CNIC number or other identity document details submitted for age and identity verification.
• Payment method details — JazzCash account numbers, Easypaisa wallet details, bank account numbers or card details — for processing deposits and withdrawals in PKR.
• Communications you send to q786 support including chat transcripts and emails.

Information collected automatically:

• Login times, session duration and pages visited on q786.
• Games played, bet amounts, Casino game results and sports bet history.
• Device type, operating system, browser version and IP address.
• Cookie and tracking data as described in Section 5.

Information from third parties:

• Transaction confirmation and status data from JazzCash, Easypaisa, Raast and bank transfer processors.
• Identity verification results from any third-party KYC (Know Your Customer) service used to confirm your age and identity.

q786 uses your personal data only for purposes that are directly related to operating the platform and providing you with a secure, personalised gaming experience. The main purposes are:

We do not use your personal data for automated decision-making that produces significant legal or similarly significant effects without human review. Where automated screening flags an account — for example in fraud detection — a member of the q786 team reviews the case before any account action is taken.

q786 handles all deposits and withdrawals in PKR. Payment data is treated with the highest level of care given its sensitive nature. When you add a payment method or initiate a transaction, your payment details are transmitted directly to the relevant processor — JazzCash, Easypaisa, Raast or your bank — using encrypted connections.

q786 does not store full card numbers or full bank account credentials on its own servers. Payment method details retained by q786 are limited to what is needed to match withdrawals to the correct account and comply with anti-money laundering requirements — for example, the last four digits of a card or a truncated mobile wallet number.

• All payment transactions are encrypted in transit using TLS 1.2 or higher.
• Deposits and withdrawals are processed only to payment methods registered in your own name — no third-party transfers.
• Transaction records are retained for the period required for anti-money laundering compliance and then securely deleted.
• JazzCash, Easypaisa and Raast each operate under their own privacy policies governing how they handle transaction data on their side.

q786 uses cookies and similar tracking technologies to keep the platform working correctly, maintain your session when you are logged in, and understand how players use the site so we can improve it.

Types of cookies used:

• Essential cookies: Required for the platform to function — login sessions, security tokens, regional settings. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to understand which pages and games are most used, how players navigate the platform and where issues arise. Data collected is aggregated and does not identify you individually.
• Preference cookies: Remember settings you have chosen — such as language, notification preferences and Responsible Gaming limits — so you do not need to re-enter them each session.
• Marketing cookies: Only placed where you have given consent. Used to deliver relevant bonus offers and promotions based on your gameplay interests — for example, Cricket betting promotions during PSL season or Slot bonuses if you play slots frequently.

You can manage cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using the core q786 platform but may affect some personalisation features. Note that essential cookies cannot be disabled and are necessary for account security and session management.

q786 does not sell personal data. We do not share your information with advertising networks, data brokers or any unrelated third party. Data is shared only in the following specific circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and bank partners receive the transaction data needed to process your deposits and withdrawals in PKR. Each processor is bound by its own data protection obligations.
• Identity verification services: Where a third-party KYC provider is used to verify your CNIC or identity document, the minimum necessary data is shared for that verification purpose only.
• Fraud prevention and security: Where q786 works with specialist fraud detection services, anonymised or pseudonymised signals — such as device fingerprint hashes or behavioural patterns — may be shared to detect coordinated fraud across platforms.
• Legal requirements: Where q786 receives a valid legal obligation requiring disclosure, we will comply to the extent required and will not disclose more data than is legally necessary.
• Business transfers: In the event of a merger, acquisition or sale of q786 assets, player data may be transferred to a successor entity under the same privacy protections as this policy.

All third-party service providers who receive q786 player data are required to maintain appropriate security measures and use the data only for the specific purpose for which it was shared.

q786 implements multiple layers of technical and organisational security to protect your personal data against unauthorised access, disclosure, alteration or loss.

• All data transmitted between your device and q786 servers is encrypted using TLS — the same standard used by banks and financial institutions.
• Passwords are stored using strong one-way hashing and are never stored in plain text.
• Access to personal data within q786 is restricted to staff who need it to perform specific job functions — support agents, compliance and fraud teams — and is logged and audited.
• Systems are monitored continuously for suspicious activity, unusual login patterns and attempted unauthorised access.
• Regular security assessments are conducted to identify and address vulnerabilities.

While q786 takes every reasonable precaution, no online platform can guarantee absolute security against all possible threats. You also play an important role in keeping your account secure — use a strong, unique password, do not share your login details, and contact support immediately if you suspect your account has been accessed without your permission.

q786 retains personal data only for as long as it is needed for the purpose it was collected, or as required by applicable legal and compliance obligations. The general retention approach is:

• Active accounts: Personal data, transaction history and gameplay records are retained for the lifetime of your account and for a period after closure as required for anti-money laundering and fraud prevention compliance.
• Closed accounts: Following account closure — whether voluntary or otherwise — core account and transaction records are retained for a minimum period for compliance purposes, after which they are securely deleted or anonymised.
• Support communications: Customer support records are retained for a reasonable period to handle disputes and improve service quality, then deleted.
• Marketing data: Where you have opted in to promotional communications, your preferences are retained until you withdraw consent, at which point marketing data is promptly removed from active mailing lists.
• Analytics data: Aggregated and anonymised analytics data does not contain personally identifiable information and may be retained indefinitely for platform improvement purposes.

As a q786 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account details and a description of your request.

• Right to access: You can request a copy of the personal data q786 holds about you. We will provide this within a reasonable timeframe.
• Right to correction: If any of the personal data we hold about you is inaccurate or out of date, you can ask us to correct it. For basic details like address and contact number, you can also update these directly in your account settings.
• Right to deletion: You can request deletion of your personal data where it is no longer necessary for the original purpose and no overriding legal obligation requires us to keep it. Note that transaction records may need to be retained for compliance even after account closure.
• Right to restrict processing: In certain circumstances you can ask us to pause processing of your data — for example, while a correction request is being reviewed.
• Right to withdraw consent: Where processing is based on your consent — for example, marketing communications — you can withdraw consent at any time without affecting the lawfulness of prior processing.

q786 aims to respond to all data rights requests within 30 days. Complex requests may take longer — we will inform you if this is the case. Requests are processed free of charge for reasonable, non-repetitive queries.

q786 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step before any account becomes fully active, and accounts found to belong to individuals under 18 are immediately closed.

If you are a parent or guardian and believe that a minor has accessed q786 and provided personal information, please contact us immediately at [email protected]. We will take prompt action to close the account and delete any associated data.

We strongly recommend that parents and guardians use device-level parental control tools to restrict access to online gaming platforms for anyone under 18 in their household.

q786 may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer or applicable legal requirements. When changes are made, the "Last updated" date at the top of this page will be revised.

For material changes — those that significantly affect how your data is used or your rights — we will also notify active players by email or via an in-platform notification before the changes take effect. Minor clarifications or editorial updates may be made without specific notification.

Continued use of q786 after an update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using q786 and contact support to request account closure.

We recommend reviewing this page periodically — particularly before making new deposits or providing additional personal information — to stay informed of how your data is handled.

If you have any questions, concerns or requests relating to this Privacy Policy or the personal data q786 holds about you, please reach out to our support team. We are available 24 hours a day, 7 days a week.

You can also raise privacy-related concerns through the FAQ page or via the live chat in your account dashboard. For questions about Responsible Gaming tools — deposit limits, session reminders and self-exclusion — please visit our dedicated Responsible Gaming page.